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We’re here to help.

If you have questions about your order, need product assistance, or would like more information about our massage and relaxation devices, our support team is ready to assist you.

Business Information
Cozycramp™
4730 Fieldston Rd
Bronx, NY, United States

Phone: +1 337 282 9489
Email: support@cozycramp.site

Customer Support Hours:
Monday – Friday | 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24–48 business hours.

Your comfort and satisfaction are our priority.

Frequently asked questions

We offer free worldwide shipping on all orders. Delivery typically takes 7–10 business days depending on your location. You will receive a tracking number once your order has been shipped.

Yes. Our devices are designed with built-in safety protection, including temperature control and automatic shut-off features. For best results, always follow the instructions provided in the user manual.

We recommend using the belt for 15–30 minutes per session. You can adjust the heat and vibration settings to your comfort level.

Yes. Our handheld massagers and warming belts are USB rechargeable, making them convenient to use at home, at work, or while traveling.

We offer a 30-day free return and refund policy. If you're not completely satisfied, simply contact our support team within 30 days of receiving your order for assistance.

You can reach us anytime at support@cozycramp.site or call us at +1 337 282 9489. Our team is always happy to help with any questions about your order or our products.

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Frequently asked questions